原文:https://abpost.ebay.cn/logistics/2010/0908/3390.html
据了解,澳大利亚的维多利亚省近日洪水爆发,影响物流派送;主要受灾区域是在维多利亚省和南澳的交界处,其中Wangaratta 是重灾区,请卖家对于该地区的包裹进行紧密跟踪,防止由于物流延误所导致的不良影响。
此外,由于目前去往澳大利亚的小包无法在澳大利亚邮政网站上直接查询,卖家可以通过写邮件给澳大利亚邮政了解包裹情况,或者让买家电话联系澳大利亚邮政,具体参加以下网页:https://auspost.com.au/internationalpost/contact/index.asp
以下是一个与买家沟通的邮件模板,仅供参考:
Dear valued customer,
I’m regretted to inform you that I was just told that your package would be delayed by the heavy flood in Victoria, especially the area between Victoria and South Australia. We appreciate your understanding and patience. We will keep tracking the package for you, and you can also contact AU post for the post service. The contact information is as below.
+61 2 9202 6603(EMS, Express Courier or Express Post International)
+61 2 9202 6081(Air Mail)
More details on: https://auspost.com.au/internationalpost/contact/index.asp
If you have any problems, please feel free to contact me.
eBay annoucement: https://www2.ebay.com/aw/au/201009.shtml#2010-09-07133700
Thanks,
Yours Sincerely,